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Terms & Conditions

Field Details
Company Name Cerebra
Company Address Schieweg 83C02, 3030AH, Rotterdam, The Netherlands
Email Address info@cerebra-nootropics.com
VAT Number NL856670765B01
Chamber of Commerce 66716888

Applicability

  1. These general terms and conditions apply to every offer from Cerebra and to any distance contract concluded between Cerebra and the consumer or business party.
  2. The applicability of general and / or special conditions of business parties is excluded, unless Cerebra has accepted the applicability of such conditions in writing.
  3. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer or business party. The general terms and conditions can always be viewed on the website www.cerebra-nootropics.com and can be sent free of charge at the request of the consumer or business party.

The offer

  1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
  2. The offer contains a complete and accurate description of the products offered. Obvious mistakes or errors in the offer do not bind Cerebra.
  3. Each offer contains such information that it is clear to the consumer or business party what rights and obligations are attached to the acceptance of the offer.
  4. The prices stated in the offer of products or services include VAT.

The agreement

  1. If the consumer or business party has accepted the offer electronically, Cerebra will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by Cerebra, the consumer or business party can terminate the agreement.
  2. If the agreement is concluded electronically, Cerebra will take appropriate technical and organizational measures to protect the electronic transfer of data and ensure a safe web environment. If the consumer or business party can pay electronically, Cerebra will take appropriate security measures.
  3. Cerebra can inform itself within legal frameworks – whether the consumer or business party can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, Cerebra has good reasons not to enter into the agreement, it is entitled to refuse an order or request, stating reasons, or to attach special conditions to the execution.

Right of withdrawal & excluded articles

  1. The consumer can dissolve an agreement regarding the purchase of a product during a reflection period of 14 days without giving any reason. Cerebra may ask the consumer about the reason for withdrawal, but may not oblige him to state his reason (s).
  2. The reflection period referred to in paragraph 1 commences on the day after the consumer, or a third party designated by the consumer, who is not the carrier, has received the product, or, if the consumer has ordered several products in the same order: the day on which the consumer, or a third party designated by him, has received the last product.
  3. Cerebra excludes the following products from the right of withdrawal:
    • Sealed products that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery.
  1. Article 5 does not apply to business parties.

Obligations of the consumer during the reflection period

  1. During the reflection period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to determine the nature, characteristics and functioning of the product. The basic principle here is that the consumer may only handle and inspect the product as he should in a shop.
  2. The consumer is only liable for depreciation of the product that is the result of a way of handling the product that goes further than allowed in paragraph 1.
  3. The reflection period does not apply to business parties.

Exercise of the right of withdrawal by the consumer and the costs thereof

  1. If the consumer exercises his right of withdrawal, he must report this to Cerebra within the cooling-off period by means of the model withdrawal form or in another unambiguous manner.
  2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer will return the product to Cerebra. The consumer has in any case observed the return period if he returns the product before the cooling-off period has expired.
  3. The consumer returns the product with all accessories supplied, if reasonably possible in the original condition and packaging, and in accordance with the reasonable and clear instructions provided by Cerebra.
  4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
  5. The consumer bears the direct costs of returning the product.
  6. The right of withdrawal does not apply to business parties.

Obligations Cerebra in case of withdrawal

  1. Cerebra will reimburse all payments from the consumer, including any delivery costs, without delay, but within 14 days following the day on which the product returned by the consumer was received in good condition.
  2. Cerebra uses the same payment method for reimbursement that the consumer has used, unless the consumer agrees to another method. The refund is free of charge for the consumer.
  3. If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, Cerebra does not have to reimburse the additional costs for the more expensive method.

Liability and indemnification

  1. Unless the damage is caused by intent / gross negligence of Cerebra, the consumer or business party will indemnify Cerebra against all claims from third parties, directly or indirectly related to (the use of) the products.

Privacy

  1. When using our website, placing an order, and / or executing an agreement, Cerebra can use your personal information. Click on the following link for more information about Cerebra’s privacy policy.

Complaints procedure

  1. Complaints about the performance of the agreement must be submitted fully and clearly to Cerebra within a reasonable time after the consumer or business party has discovered the defects.
  2. Complaints submitted to Cerebra will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, Cerebra will reply within the period of 14 days with a message of receipt and an indication when the consumer or business party can expect a more detailed answer.
  3. The consumer or business party must give Cerebra at least 4 weeks to resolve the complaint by mutual agreement. After this period, a dispute arises that is subject to the dispute settlement.

Disputes

  1. Contracts between Cerebra and the consumer or business party to which these general terms and conditions apply are governed exclusively by Dutch law.

Additional or different stipulations

  1. If one or more provisions of these general terms and conditions prove to be wholly or partly null and void, the other provisions will remain in full force and the relevant provision will in any case have as much effect as possible in terms of content and scope.
  2. Cerebra has the right to adjust these general terms and conditions from time to time, for example in response to changes in the market, technology, payment options, legislation and the possibilities of our system. Your agreement with us is governed by the terms and conditions that applied at the time of the order in question.
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