Frequently Asked Questions
I want to try a product before I buy. Do you offer free samples?
I want to try a product before I buy. Do you offer free samples?
No, we don't offer free samples. All our products contain a full month's supply, so you can truly experience the ingredients. We believe in the power of consistent use for noticeable results.
Which payment methods do you support?
Which payment methods do you support?
You can pay with Ideal, credit card and Paypal.
Which country do you ship from?
Which country do you ship from?
We ship all of our orders from our location in the Netherlands. If you require more information about our address, you can find it at the bottom of this page.
Can I return my order?
Can I return my order?
Yes, you can return your product, but only if it's unopened and the seal is intact. You must report the return to us within 14 days of your order date. Simply send us a message at info@cerebra-nootropics.com.com and we'll help you. Unfortunately, we cannot accept returns for opened or used products.
Where do you deliver?
Where do you deliver?
We deliver throughout Europe. Want to know more about delivery times and shipping costs? See the shipping information page in the footer.
How do I cancel my order?
How do I cancel my order?
If you are not satisfied with your order or our service, please do not hesitate to contact our customer service team. We are here to assist you whether you would like to cancel your order or request a refund.
Please note that due to the nature of our products and for hygienic reasons, we do not accept returns.
You can contact our customer service at info@cerebra-nootropics.com at any time to receive further assistance!
How can i track my order?
How can i track my order?
After your order has been initiated, our system will automatically send updates to the email address you provided. These emails contain tracking information that will keep you informed about the progress of your order, from processing to shipment and estimated arrival time.
If you have not received any updates via email, it may be due to a typing error or technical issue. If this occurs, please do not hesitate to contact our customer service team for assistance at info@cerebra-nootropics.com. We will work to resolve any issues and ensure that you receive the necessary updates regarding your order
My package is lost, what should I do?
My package is lost, what should I do?
We're sorry to hear you've lost your package. Please email your order number to info@cerebra-nootropics.com, and we'll help you find it!
Experience shows that it's best to visit your nearest parcel point or your neighbors. You'll often receive your package faster that way.
Can I open the capsules and dissolve them in water?
Can I open the capsules and dissolve them in water?
That's possible, but we don't recommend it. The ingredients in our capsules naturally have a strong, bitter taste. If you find them difficult to swallow, you can mix the contents into a smoothie, juice, or other flavorful drink to mask the taste. The effect will remain the same.
Still have questions or concerns?
Feel free to reach out to us, and we’ll get back to you as soon as possible. Our customer support team aims to respond to emails within 24 hours during business hours.